The Motorola/Watson Value Proposition

Full Solution Offerings - Customer Satisfaction - Log Credit

Why should you propose Watson furniture to your customer:

Watson Dispatch provides a broad range of console furniture, equipment, and accessories to meet the needs of communication centers and projects.

No headaches - Watson performs the work while you sell the customer.  Watson offers a no-hassle sales process with field support from certified Rep firms throughout the US.  After the sale is completed, Watson installs the furniture and maintains it under a 3 year comprehensive warranty - making sure the customer is satisfied with the purchase.

Sales Relationship History

Motorola and Watson sales have yielded over $30 million in revenue, 500 installed sites, and includes hundreds of satisfied customers!

Look at some quotes from Motorola sales representatives and MR's regarding the Watson product:

• "The ability to have a Watson rep actually do the measurements and forms allows a speedy and accurate request for drawings and quote with little involvement from the Account Manager.  Watson has been superb in turning these projects around in a timely fashion.  Not only are there extra log dollars, but we control the entire installation of our console with the other vendors involved."

                                                   - Jack Fay on working with Watson

• "The detail is huge for an order like this.  Watson did a wonderful job!"

                                                    - Eric Olson on Motorola Test Facility, Boulder, CO

• "Watson provided warranty repair in Santa Fe... This repair required a two day on site effort, new parts and refurbishing existing installed furniture, at no cost to the customer... resulting was a follow on sale even bigger than the initial installation."

                                                    - Dieter Schmidt on Santa Fe, NM

• "I have always had success selling Watson because their product and services are extremely high quality.  When I ask for a quote they get it to me quickly and accurately.  They produce the furniture in a timely manner, it is installed without problems, the customers love it and it looks great.  I walk away with a happy customer and no problems from the sale!"

                                                    - Amanda Barringer on Durham Emergency Communications, NC

Watson Sales Support Process Includes:

- Site Visit & Survey Form Completion

- Room Measurements

- Technology Evaluation

- CAD/Space Planning

- Quotation

- Installation Date Coordination

- Product Pre-building at Factory

- Delivery and Installation Coordination

- End User Training

- Excellent Customer Service and Support

- Post-sale Visits

Setting the industry standard, Watson Dispatch offers extremely high-quality dispatch console furniture, unique storage solutions, and a range of conferencing, administrative, and private office furnishing.  SYNERGY is a complete family of products designed to enhance the entire communication center.  It combines unparalleled structural integrity, full sit-to-stand ergonomic adjustability, improved environmental controls, easy technology access, power, voice, and data integration and simple, logical, effective wire management.  Full-cavity designs stabilizes all movable and fixed surfaces.  The "wedge" design includes a vertical interconnect for routing cables and wiring from the work surface to the electronic devices in the cavities.  Easy technology access is achieved by pull out shelves either front or rear of console.

Watson's Total Comfort System (TCS) integrates all ergonomic adjustments and environmental controls into a single device, SPI (Single Point Interface), which encompasses major improvements in the crucial arena of telecommunicator comfort.  Modular air circulation is provided by one to three quite, yet powerful, repositionable fans that require no ducting.  User adjustability and control of the console via the SPI allows users to replicate the sit-to-stand function at all positions.

Competitive Differentiator

Many competitors claim a limited life-time warranty, but the small print reveals 90 day coverage on electrical, one year on motors, etc.  Watson's 3 year warranty is comprehensive and provides customers with investment protection.